Account Information and Customer Support - Eplus Lighting

Welcome to the Eplus Lighting customer service page, where we provide all the essential information to ensure your shopping experience with us is seamless and hassle-free. From managing your account to tracking orders and understanding our refund policies, this page is designed to guide you through every step of your journey with us. As an innovative leader in the lighting industry, we are committed to delivering quality products and exceptional service, no matter where you are in Europe.


Your Account

Managing your account with Eplus Lighting is simple and secure. By creating an account, you gain access to a variety of features that make your shopping experience more efficient. You can:

  • View and manage your past and current orders.
  • Save your shipping and billing information for faster checkouts.
  • Track your orders in real-time.
  • Receive updates on new products, promotions, and special offers.

If you encounter any issues accessing your account or need help updating your information, our support team is ready to assist you. Having an account ensures that your shopping experience is both streamlined and secure, making it easy to order from us anytime.


Refunds & Replacements

At Eplus Lighting, we understand that sometimes things don't go as planned. That's why we have a clear and customer-friendly refund and replacement policy. If you're not satisfied with your purchase, or if the product arrives damaged, you can request a refund or a replacement under the following conditions:

  • Products must be returned within 30 days of receipt in their original packaging.
  • The product must be unused and in the same condition in which it was received.
  • Refunds will be processed once the product is inspected, and we aim to process all refunds within 14 days.

 

Order Tracking

Tracking your order is easy with Eplus Lighting. Once your order has been dispatched, you will receive a confirmation email with tracking details. Simply log into your account and click on the "Order Tracking" section to see real-time updates on the status of your shipment.

Our orders are shipped from our facilities in Portugal, and delivery times may vary depending on your location within Europe. Please note that the estimated delivery time will be provided at checkout. If you have any concerns or if there is a delay in your delivery, don't hesitate to reach out to our customer service team for assistance.


Delivery Information

All orders placed through Eplus Lighting are shipped directly from our central warehouse in Portugal. We are proud to offer shipping to a wide range of countries within Europe, ensuring that you receive your products quickly and efficiently. Delivery times vary depending on the destination country, and shipping costs are calculated at checkout based on your location.

Delivery to Europe:

  • Standard shipping times within the European Union typically range from 3 to 7 business days, depending on your country.
  • Expedited shipping options may also be available for certain locations for faster delivery times.

Delivery outside of Europe:
At this time, we only offer shipping to countries within the European Union. If you are located outside of the EU and would like to receive our products, please contact us directly to arrange for a special shipment. Our team will be happy to assist you with the options available for international orders.


Taxes & Fees

For customers within the European Union, all applicable taxes are included in the price of the products at checkout. You will not need to pay any additional taxes or customs duties for deliveries within the EU.

If you are ordering from a country outside the EU and we have arranged a special delivery for you, please note that additional customs duties, taxes, or import fees may apply, depending on the regulations in your country. It is the responsibility of the customer to cover these additional fees, and we recommend contacting your local customs office for more information.


Additional Information

At Eplus Lighting, we take pride in offering high-quality LED products that meet the highest standards of efficiency and durability. By choosing us, you are investing in sustainable lighting solutions that are built to last. Whether you're a business or a consumer, we are here to provide the best possible service and support throughout your entire shopping journey.

If you have any further questions about our products, shipping policies, or if you need help with your account, our dedicated support team is available to assist you. Please use the contact form below to get in touch with us, and we will respond as quickly as possible.

Thank you for choosing Eplus Lighting for all your LED lighting needs.